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Trust Mark
TrustMark is a quality mark which operates a framework under which 30 plus scheme operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent scheme operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark scheme operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.
Government endorsed standards
If you want to know more about the standards we expect all approved scheme operators and TrustMark registered firms to meet - see the Core Criteria document available for downloading at the bottom of this page.
This is an 18 page document setting out the standards they have to operate to and detailing:
- Scheme operator's organisation
- Members Code of Practice
- Members assessment and monitoring
- Customer care
- Disciplinary processes
- Warranty protection
- Branding & communication
- Monitoring by TrustMark Board
Many of our approved scheme operators insist their tradesmen meet higher standards due to the requirements of the particular specialist trade and it is always worth finding out exactly what they require of their members so that you know what you are entitled to expect.
In return, you as the customer are expected to:
- Deal fairly with the firm
- Agree a fair price for good work
- Pay quickly when the job is finished
Visit the Trust Mark Website to view all the benefits of using a Trust Mark Tradesman via the link below